The Operator’s Mindset epidemy across generations

A common situation I see in family business is the following. An old generation with an ingrained true owner-operator mindset in the classic sense, familiar with all day-to-day details of the family business and focused almost exclusively on daily operators. Then the next generation comes along. Many times I see next generation family business leaders …

Continue reading The Operator’s Mindset epidemy across generations

Maintaining Customer Loyalty during an Inflationary Period

Many businesses are facing on a daily basis, in times of inflation and economic uncertainty, the situation of having customer expectations increase. Research indicates that a common mistake done by businesses is the lack of realisation of how customers expect more openness and transparency in periods of high inflation, rather than less. Conversely, businesses that …

Continue reading Maintaining Customer Loyalty during an Inflationary Period